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Frequently asked questions
Can I record the piano sound straight away with USB-MIDI?
No. USB-MIDI on its own doesn’t mean you’re recording the piano sound. Kawai describes MIDI as the exchange of performance data with computer software. Decide whether you want to capture MIDI notes or the sound itself, then check the audio connections on your chosen model.
What should I check when setting up a piano at home?
Measure your playing space and check the connections you need for headphones, a computer and any pedals. Follow the instructions for your specific instrument when connecting the power supply. For the ES120, Kawai specifies a mains socket with the prescribed voltage and the supplied power adaptor.
What if my piano develops a fault too soon under normal use?
For a consumer purchase in the Netherlands, statutory guarantees apply alongside any manufacturer’s or seller’s guarantee. According to ACM, the seller is responsible for providing a solution if the product doesn’t meet what you could reasonably expect under normal use. This depends on the circumstances, not on one fixed guarantee period.
Can I return a piano bought online if I don’t like the feel of the keys?
For a standard online consumer purchase in the Netherlands, you generally have a statutory cooling-off period of up to and including 14 days after delivery. ACM notes that exceptions apply, so check the trial and returns conditions before ordering. For an in-store purchase, you don’t automatically have the same right if you change your mind.