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Frequently asked questions
Do you need Duo or Twin Piano mode for a piano duet?
Not necessarily: this mode divides the keyboard for players who each want a similar playing area. First try your duet on the standard full keyboard, then assess the practice mode separately.
How can two players prepare for a quiet practice session?
Check that both pairs of headphones fit the outputs on the exact model. Roland lists dual outputs for the FP-30X; the Kawai ES120 manual describes connections for a stereo mini plug and a standard stereo plug that can be used at the same time.
What should you consider when positioning and maintaining your piano?
Follow the manual for your chosen model for power and positioning instructions. The Kawai ES120 manual specifies the stated mains voltage and the supplied adapter intended for this instrument, and warns against moisture and damaged cables. This is manufacturer guidance for the ES120.
Who can help if a product is faulty, and how long is the statutory guarantee in the Netherlands?
If a product doesn’t meet reasonable expectations, the seller must offer a solution. According to the Dutch government, the Netherlands has no fixed statutory guarantee period; a manufacturer’s guarantee is in addition to your statutory rights.
Do you have a cooling-off period when buying online in the Netherlands?
When buying at a distance from a business, you usually have a 14-day cooling-off period. The Dutch government notes that there are exceptions and, among other things, distinguishes these purchases from those made from a private seller; check which rules apply to your purchase.