Hotel guest with coeliac disease
You need a croissant that is sold as gluten-free and kept separate from standard bread. According to the Netherlands Nutrition Centre, even a stray bread crumb can cause symptoms for someone with coeliac disease.
For a guest with coeliac disease, choose a croissant with a verifiable gluten-free claim and keep it separate from standard bread during storage, preparation and service. Then compare the pack size, storage requirements and preparation method with your breakfast service. Also check the other allergens on the current packaging.
You need a croissant that is sold as gluten-free and kept separate from standard bread. According to the Netherlands Nutrition Centre, even a stray bread crumb can cause symptoms for someone with coeliac disease.
You need to be able to check product information, inform guests about allergens and organise separate procedures for preparation and service. The Netherlands Food and Consumer Product Safety Authority highlights the duty to provide allergen information for non-prepacked foods.
You’re looking for a pack size and preparation method that suit the number of guests and the equipment available. PLUS lists Consenza croissants in packs of three, while Jumbo lists a frozen pack of four Schär croissants.
Start with the gluten-free claim and separate service. Then choose a pack size and preparation method that work in your hotel kitchen.
| What to consider | What to check when buying | Who is this most important for? |
|---|---|---|
| Gluten-free claim | Check that the exact product is sold as gluten-free; wheat-free does not mean the same thing. Under Implementing Regulation (EU) No 828/2014, the term gluten-free may be used when the finished product contains no more than 20 mg/kg of gluten. | When buying for a guest with coeliac disease, I want to be able to check the gluten-free claim on the product. Around 36% of consumers put this check first. |
| Cross-contamination | Plan for separate storage, clean work surfaces and dedicated serving utensils; don’t place the croissant among standard bread products. | A gluten-free croissant needs to reach the guest without coming into contact with ordinary bread crumbs. For around 29% of consumers, keeping it separate during service is the main concern. |
| Preparation and portions | Compare the pack size, storage requirements and instructions with the equipment you use. PLUS lists three Consenza croissants per pack, with oven and microwave instructions; Jumbo lists Schär as a frozen product in packs of four. | When breakfast numbers fluctuate, I want to prepare only what I can serve, using the equipment and storage space available. This practical consideration comes first for around 21% of consumers. |
| Purchasing and product information | Confirm local availability and check the current packaging on delivery, especially if you receive a different delivery or product variant. | If I need to reorder regularly, I want to be able to check that it’s the same product variant and allergen information. Around 14% of consumers give this consistency top priority. |
A gluten-free product can come into contact with bread crumbs during buffet service. The Netherlands Nutrition Centre warns that even a small amount of gluten can cause symptoms for someone with coeliac disease.
Store and prepare the croissant separately. Serve it with clean, dedicated utensils, preferably directly to the guest or in sealed packaging.
Information about wheat alone does not confirm that the finished product meets the requirements for a gluten-free claim.
Check the gluten-free claim on the current packaging or product specification before offering a croissant to a guest with coeliac disease.
Gluten-free does not mean free from all allergens. According to PLUS product information, Consenza croissants contain egg and soya; possible traces of sesame, lupin and nuts are also listed.
Read the full allergen information on the packaging you receive and make it available before guests choose.
The Netherlands Nutrition Centre says that bakers are not required to use baker’s salt. So you can’t tell which type of salt is used just from the product category.
If you want to know which salt a particular croissant contains, check the ingredients list or ask the manufacturer.
PLUS lists Consenza croissants in a pack of three, each weighing 60 g.
Jumbo lists Schär Croissant à la Française as a gluten-free frozen product in a pack of four, weighing 220 g in total.
Albert Heijn lists AH Glutenvrij Croissants, which could be an option for local purchasing.
The claim is an essential product check, but you also need to prevent cross-contamination at the hotel buffet. Implementing Regulation (EU) No 828/2014 sets a limit of no more than 20 mg/kg of gluten in the finished product for the gluten-free claim. After that, keep the croissant separate from standard bread, crumbs and shared serving utensils.
Yes. For non-prepacked foods, guests must be able to get information about any allergens present before they make their choice. The Netherlands Food and Consumer Product Safety Authority explains this requirement. Make sure information about the croissant you serve is available to staff and guests.
Follow the preparation instructions on the exact packaging and use clean, dedicated equipment. For Consenza croissants weighing 60 g each, PLUS lists 10 minutes in the oven at 200 °C or 20 seconds in the microwave at 800 W. Don’t then serve the croissant with shared bread tongs.
No. Don’t assume a product contains baker’s salt just because of its category. According to the Netherlands Nutrition Centre, bakers are not required to use it. For a specific croissant, check the ingredients list or ask the manufacturer which type of salt was used.