Hotel buyers welcoming guests with coeliac disease
A gluten-free label and a separate buffet display are both important. The Netherlands Nutrition Centre points out that even a stray bread crumb can cause symptoms for someone with coeliac disease.
For guests with coeliac disease, choose breakfast cereals clearly labelled gluten-free; for oats, also check for the Crossed Grain symbol. Keep the gluten-free options separate from regular cereals on the hotel buffet, and check each product’s current label for other allergens. Flakes, granola and sweeter cereals can all be offered, as long as guests can see what is in each bowl.
A gluten-free label and a separate buffet display are both important. The Netherlands Nutrition Centre points out that even a stray bread crumb can cause symptoms for someone with coeliac disease.
Guests need to be able to find out which allergens each product contains. According to the Netherlands Food and Consumer Product Safety Authority, this information must also be available for non-prepacked products.
Flakes, granola and sweeter cereals vary in their ingredients and nutritional values. Compare the sugar and fibre content per 100 g for each product, and check separately for allergens such as nuts or milk.
Start by checking the gluten-free label and how the buffet is set up. Then compare the allergens and nutritional information for the products you plan to serve together.
| Consideration | What to check when buying | Who is this most important for? |
|---|---|---|
| Gluten-free labelling and separate serving | Check the gluten-free label on the packaging. For oats, also look for the Crossed Grain symbol, and use a separate bowl or dispenser with its own scoop. | I want to offer guests with coeliac disease a clearly identifiable option that won’t come into contact with crumbs from regular breakfast products. This is the top priority for around 36% of hotel buyers. |
| Allergen information | Keep the allergen information for each product up to date and make it accessible to guests at bowls and dispensers. | When guests serve themselves, I want them to be able to check which other allergens a product contains before choosing it. This is the most important consideration for around 29% of hotel buyers. |
| Choice and nutritional value | Compare the ingredients, sugar and fibre content per 100 g when combining flakes, granola or sweeter cereals. | I want to offer variety without making a sweet cereal the only gluten-free option. Around 21% of hotel buyers give this consideration priority. |
| Changing products on the buffet | Check new packaging and update the product card if the product or recipe changes. | When a new delivery arrives, I want to make sure the information by the bowl still matches the product in the packaging. This practical task is the top priority for around 14% of hotel buyers. |
According to the Netherlands Nutrition Centre, oats can come into contact with gluten-containing grains during production. Albert Heijn lists gluten-containing grains and possible traces of wheat and rye for Brinta Havermout.
For guests with coeliac disease, check the current packaging for a gluten-free label and, for oats, the Crossed Grain symbol.
According to Albert Heijn’s product information, Quaker Cruesli Luchtig contains wheat, barley and oats. A label by a separate gluten-free bowl does not make this cruesli gluten-free.
Keep regular breakfast cereals separate from the gluten-free options, and don’t use a shared dispenser or scoop.
A gluten-free product may contain other allergens. For example, Albert Heijn states that AH Glutenvrij Vezelrijke bran flakes may contain milk, lactose, almonds and hazelnuts.
Make the current allergen information for each product available at the buffet. The Netherlands Food and Consumer Product Safety Authority requires guests to be informed about allergens present.
Products labelled gluten-free don’t all have the same nutritional value. Albert Heijn lists 24 g of sugar and 3,5 g of fibre per 100 g for Freee Chocolate stars; for AH Glutenvrij Vezelrijke bran flakes, it lists 12 g of fibre per 100 g.
Consider offering a separately labelled flakes option alongside a sweeter cereal, and check the allergens in both products.
This range includes gluten-free bran flakes from Albert Heijn, offering a clearly identifiable flakes option for the buffet.
Buckwheat & Nuts granola is a gluten-free-labelled option for a buffet looking to offer nuts and seeds as well as flakes.
Freee Chocolate stars is a chocolate breakfast cereal made with maize and rice, sold as a gluten-free product.
Quaker Cruesli Luchtig is a regular crunchy muesli for the main buffet, not for the separate gluten-free selection.
The oats and wholegrain cereal breakfast mentioned here are part of the regular breakfast selection, not a confirmed gluten-free range.
Yes. According to the Netherlands Food and Consumer Product Safety Authority, hotels must inform guests about allergens in the food they offer. For non-prepacked breakfast cereals, this information can be provided in a way other than on the packaging. If guests need to ask for it verbally, this must be clearly indicated.
Don’t assume they are. The Netherlands Nutrition Centre warns that oat products may be contaminated with gluten-containing grains and advises looking for the official Crossed Grain symbol on the packaging for oats intended for people with coeliac disease. Also check the current label and prevent contact with regular breakfast products at the buffet.
No. A gluten-free label doesn’t mean that other allergens are absent. Albert Heijn states that AH Glutenvrij Vezelrijke bran flakes may contain milk, lactose, almonds and hazelnuts; the Holie's granola mentioned above contains nuts and may contain peanuts and soya. Check the current allergen information for each variety.
Check the packaging again for the gluten-free label, ingredients, allergens, best-before date and storage instructions. Compare this information with the product card at the buffet, so guests see details that match the variety being served.