Joybuy Insights

Buying shoes online: how to choose the right model and avoid a costly mistake

Buying shoes online seems simple: choose your size, colour and favourite brand, then place your order. Yet many disappointing purchases are caused by an unsuitable fit, unclear size charts or a sole that does not match your everyday needs. A shoe that looks comfortable in photos may be too narrow in practice, offer little grip or be difficult to clean.

So do not focus solely on appearance. Before buying, check the fastening, width, sole, materials, sizing advice and intended use. This allows you to compare trainers, casual shoes and sports shoes based on features that are actually included in the product information.

Common pitfalls when buying shoes online

1. Choosing based only on the brand or appearance

A well-known brand does not automatically mean that every model will suit your feet. Skechers shoes, for example, can vary in width, sole type and fastening. New Balance trainers also include models with laces, as well as children’s shoes with hook-and-loop fastenings.

For each model, check:

  • the stated fit, such as standard or roomier around the forefoot;
  • the shoe width, such as D or G;
  • the sizing advice;
  • the shape of the toe box;
  • how the shoe fastens.

2. Confusing size with fit

An EU size is not exactly the same in every model. Some shoes fit true to size, while another model may come up larger or narrower. The Skechers D’Lux Walker 149023-BKPK 38, for example, is stated to come up large, with one size smaller recommended. This differs from other models where your usual size is advised.

Ideally, measure your foot at the end of the day while wearing the socks you would normally wear with the shoes. Then compare the length of your foot with the size chart for the specific product.

3. Failing to translate “comfort” into checkable features

The word comfort covers a lot. So check which construction features are actually mentioned. These may include a Memory Foam insole, a treaded sole, mesh inserts, a fixed or removable insole and a particular fastening.

A treaded sole may offer extra grip according to the product description, but that does not mean every shoe is suitable for slippery floors, intensive sport or wet conditions. Use the description as a starting point and choose a model that suits your own circumstances.

Which specifications should you check?

Fit and width

For everyday use, shoes with a standard fit are a practical starting point for many people. If you need more room around your toes, look for terms such as Relaxed Fit or a wider last. The Skechers D’Lux Walker is described as Relaxed Fit, with more room around the toes and forefoot.

For children, length is not the only important factor. Also check whether the shoe is easy to fasten. Trainers with hook-and-loop fastenings are useful for school and for putting on and taking off independently. A standard fit also prevents you from choosing solely on the basis of colour or pattern.

Sole and grip

The sole plays a major part in how a shoe feels and which surfaces it is suitable for. Rubber is used in many models in the supplied product information, including Vans shoes, Skechers shoes and New Balance trainers.

Pay attention to the tread:

  • a flat rubber sole often suits casual use and urban surfaces;
  • a shoe with a treaded sole is practical when you want more grip during walks;
  • a flexible sole can feel comfortable when walking and during leisure activities;
  • a thicker sole may provide more cushioning, but can also feel heavier.

A sole description is not a guarantee of performance in every weather condition. Also check the care instructions and use the shoes for their intended purpose.

Materials and care

Textile and mesh can feel more breathable, while synthetic leather may be easier to wipe clean. Suede generally requires more careful maintenance. Always check the washing instructions before ordering.

For shoes with built-in lights, such as the Skechers Meteor-Lights for children, cleaning by hand with a damp cloth is recommended. According to the product information, machine washing may damage the lights and battery components. Other models may sometimes specify a delicate wash programme. So do not assume that all trainers can go in the washing machine.

Our recommendations by user type

Suitable for: Budget-conscious beginners
Vans VN000EE3BLK1 Authentic Black 37

Vans VN000EE3BLK1 Authentic Black 37

Why it suits this profile: A simple black model for anyone looking for casual shoes that work with a variety of everyday outfits. The low profile and lace-up fastening make it straightforward for daily wear.

How this product avoids the pitfall

The product information specifically lists a textile upper, textile lining and rubber sole. This means you can check the materials and care requirements instead of judging the shoes solely by their appearance.

Main benefit & advantages

Black design, low profile, lace-up fastening and rubber sole. According to the product information, a statutory warranty of at least two years applies under EU consumer law.

Suitable for: Shoppers seeking premium quality
New Balance U574RUS39.5

New Balance U574RUS39.5

Why it suits this profile: Ideal for anyone looking for a retro-inspired model featuring suede, mesh and a rubber outsole for casual and sporty occasions.

How this product avoids the pitfall

The specifications list a combination of suede and breathable mesh, a supportive midsole and a rubber outsole. This gives you a clearer idea of what you are paying for.

Main benefit & advantages

Suede and mesh construction, a grippy rubber sole and a model described as suitable for everyday use.

Suitable for: Specific uses & intensive users
Skechers Track-Ripkent 232399-OLBK 43

Skechers Track-Ripkent 232399-OLBK 43

Why it suits this profile: A low-profile model for men looking for everyday shoes with laces, a heel loop and a treaded sole for walks and active leisure use.

How this product avoids the pitfall

The shoe has a standard fit, a fixed insole and a rubber outsole with tread. This makes its practical features easy to check before you order.

Main benefit & advantages

Textile upper with mesh inserts, Memory Foam insole, lace-up fastening and a sturdy sole for grip and cushioning according to the product description.

Suitable for: Families with children
New Balance PC574EVN28.5

New Balance PC574EVN28.5

Why it suits this profile: These children’s trainers combine a low profile with hook-and-loop fastenings, making them practical for school, play and everyday use.

How this product avoids the pitfall

The size, fastening and materials are described separately. This means parents can choose based not only on colour or brand name, but also on ease of use and care.

Main benefit & advantages

Suede, synthetic material and mesh, a lightweight EVA midsole, rubber outsole with tread and hook-and-loop fastening.

Looking for more options?

We have put together a complete, up-to-date list of products that fully meet these strict selection criteria and the applicable European safety regulations.

Frequently asked questions about buying shoes online

How do I determine my shoe size when ordering online?

Measure both feet from heel to toe and use the measurement of the longer foot. Compare the result with the size chart for the model. Also check the separate sizing advice: “true to size”, “comes up large” or “comes up small” can vary from one shoe to another.

Which shoes are suitable for everyday use?

That depends on the surface and your routine. For work, school and shopping, casual shoes or black trainers are often easy to style. For longer walks, look for a rubber sole with tread, a secure fastening and an insole that suits your preferences. On warmer days, models with mesh or ventilation openings may be more practical.

How long do trainers last?

Their lifespan depends on walking distance, surface, body weight, care and how often you wear the same pair. Rotate your shoes, allow moisture to evaporate properly and follow the care advice. Regularly check the sole, stitching and inside. Once the fit or grip has noticeably changed, it is wiser to compare a new model rather than judging the shoes solely by their appearance.