Joybuy Insights

Buying shoes online: how to choose the right pair without regretting it

Buying shoes online seems simple: choose a brand, select your size and place your order. In practice, differences in fit, materials and intended use can leave you disappointed with your purchase. This applies to online trainers, women’s shoes, men’s shoes and children’s shoes.

Use this checklist to compare models based on specific features, rather than just photos or well-known brand names.

Common pitfalls when buying shoes online

1. A well-known brand doesn’t guarantee the right fit

Brands may use different lasts and sizing recommendations. A regular fit in one model can feel wider or narrower in another. Always check:

  • the stated fit;
  • the shoe width, such as D or G;
  • the official sizing advice;
  • the length in centimetres, if available.

A model described as a regular fit in the product information won’t necessarily suit every foot.

2. “Comfortable” doesn’t tell you everything

Marketing copy often uses words such as comfortable, lightweight or supportive without explaining why. Look for details you can check:

  • upper material;
  • sole material and tread;
  • type of insole;
  • fastening;
  • sole thickness;
  • intended use, such as walking, everyday wear or running.

For example, a leather trainer may respond differently to rain and need different care from a textile model. A flat casual shoe isn’t automatically suitable for long runs either.

3. A sporty look doesn’t mean a shoe is made for sport

Puma Speedcat, Vans trainers and New Balance trainers often work well with a casual outfit, but that doesn’t automatically make them suitable for running. When choosing sports shoes or running shoes, it’s more important to check the stated running surface, sole construction and intended use.

For example, the product description for a Salomon model may mention running on tarmac, while a lifestyle model is described as being mainly for everyday wear.

The key specifications to compare

Fit and size

If possible, measure your feet at the end of the day, wearing the socks you’d normally use. Compare the measurement with the size chart for the specific model. Also look at the difference between:

  • regular fit: designed to fit true to standard sizing;
  • roomier fit: may feel more comfortable on wider feet;
  • size advice saying “runs large”: check whether a smaller size is recommended;
  • shoe width: for example, D or G.

Children’s shoes need extra care. A child’s feet grow, but shoes that are too large can feel unstable when walking and playing. So don’t automatically go up several sizes.

Materials and care

The upper has a big impact on how a shoe feels and how it needs to be cared for.

  • Textile and mesh: often described in product information as lightweight and breathable, but check the cleaning instructions.
  • Leather: can be sturdy, but needs care and protection from moisture.
  • Suede: needs a specific brush or cleaner.
  • Synthetic material: usually cleaned with a soft, damp cloth; always follow the brand’s advice.

Don’t put shoes in the washing machine without checking first. This can damage models with decorative details, special insoles or built-in lights.

Sole and intended use

The sole should suit the surface and activity:

  • Rubber tread soles are practical for grip during everyday wear.
  • Flat rubber soles often suit casual shoes, such as Vans trainers or Puma Speedcat models.
  • Thicker, cushioned soles are often associated in product information with walking, training or running.
  • Flexible soles can be useful for children who are always on the move.

Also check whether the insole is removable. Some children’s shoes and trainers don’t have removable insoles, which may matter if you want to use a different insole.

Recommendations for different types of wearer

Suitable for: Budget-conscious beginners
Vans VN000EE3BLK1 Authentic Black 37

Vans VN000EE3BLK1 Authentic Black 37

Why it suits this wearer: A simple style for everyday wear, work, walking or a casual outfit. The black colour is easy to pair with other clothes.

How this product helps avoid common pitfalls

The product information clearly states that it has a textile upper and lining, and a rubber outsole. So don’t expect a leather trainer or a running shoe.

Key benefits and features

Textile upper and lining; rubber sole; low-top design for versatile everyday wear.

Suitable for: Shoppers looking for premium quality
Puma Speedcat OG Black-White 398846-01-42

Puma Speedcat OG Black-White 398846-01-42

Why it suits this wearer: For anyone who values leather, a low-profile silhouette and a distinctive style for everyday wear.

How this product helps avoid common pitfalls

The sizing is described as “true to size” and the shoe has a regular fit. The product details also make it clear that the upper is leather.

Key benefits and features

Leather upper; IMEVA midsole according to the product information; rubber outsole and lace-up fastening.

Suitable for: Specific uses and frequent wearers
Salomon Aero Glide 2 W 474268 39 1/3

Salomon Aero Glide 2 W 474268 39 1/3

Why it suits this wearer: Designed for running on hard surfaces, such as tarmac and urban routes.

How this product helps avoid common pitfalls

The stated use is more specific than simply “sporty”: the description mentions running on hard surfaces. This makes it easier to compare with casual shoes.

Key benefits and features

Synthetic and textile upper; rubber sole; lace-up fastening; product information mentions grip and cushioning for urban routes.

Suitable for: Families with young children
New Balance PC574EVN28.5

New Balance PC574EVN28.5

Why it suits this wearer: A practical choice for school, play and everyday wear, thanks to the hook-and-loop fastening.

How this product helps avoid common pitfalls

The product details list the materials, fastening and size 28.5. Always check your child’s foot length, and don’t let extra growing room be the only factor guiding your choice.

Key benefits and features

Suede, synthetic material and mesh; EVA midsole; rubber tread sole; hook-and-loop fastening.

Looking for more options?

We’ve put together a complete, up-to-date list of products that meet these strict selection criteria and comply with current European safety regulations.

Frequently asked questions about buying shoes online

How do I work out my shoe size when ordering online?

Measure both feet on a sheet of paper and use the longer measurement. Compare it with the size chart for the specific model. Also check the fit and shoe width. If the sizing advice says “runs large”, a smaller size may be recommended, but always check the product page.

How long do shoes usually last?

It depends on how often you wear them, the surface, the material and how well you care for them. A pair worn for the daily commute will wear differently from sports shoes used for several training sessions a week. Replace your shoes when the soles look noticeably smooth or unevenly worn, the upper starts to come away, or the fit no longer feels stable.

Can I return shoes bought online if they don’t fit?

Check the seller’s returns policy before you buy. Try shoes on indoors and keep the original packaging and labels intact. This helps you keep the product in good condition if returns are allowed under the terms.